Manufacturers run on forecasts, agreements and service commitments that rarely live in one place. We bring them together on Salesforce, so the commercial side of the business runs with the same precision as the plant.
Manufacturing is one of the only three industries we serve.
Within it we focus on industrial engineering, aerospace, electronics and semiconductors, materials and chemicals, and food and beverage. Complex products, long customer relationships, and operations where the data has never quite joined up.
A manufacturer assembling engineered products and one running continuous production don't share a data model.
Discrete manufacturers track parts, configurations and installed assets. Process manufacturers track batches, formulations and volumes. We design for the one you are, because that decision shapes everything AI can do with the data later.
Manufacturing Cloud gives Salesforce the commercial model manufacturers actually run.
We build on it with Service Cloud, Field Service and Experience Cloud, integrated with your ERP rather than competing with it.
Sales agreements and forecasting. Run-rate business, account-based forecasts and actuals in one place, so sales and operations plan from the same numbers.
Rebates and channel. Rebate programmes, distributors and dealers managed with clear terms and visible performance.
Service and aftermarket. Installed base, warranty, maintenance and spares, with engineers in the field seeing the asset's full history.
Customer and partner portals. Order status, documentation and support available without a phone call.
Manufacturing runs on documents: RFQs, specifications, contracts, quality records, service manuals.
Claude reads and reasons over them, so quotes come together faster, contract terms are checked against what was agreed, and service engineers find the right answer in the manual rather than the third phone call.
With Salesforce holding the commercial and service data, and AWS running the integration with ERP and plant systems, AI works on the whole picture rather than a fragment of it. People stay accountable for the decisions. The busywork goes.
We work with manufacturers in the UK, Ireland and North America.
Supply chains and customers cross borders, and the systems that support them need to as well.
Most clients start with Baseline. It establishes how your commercial and service operations genuinely run, where AI will pay back, and what it will take.
You leave with findings, a costed roadmap and a business case a sponsor can take to a board. Amplify your impact.
Salesforce's industry product for manufacturers. It adds sales agreements, account-based forecasting, rebate management and partner tools to the core Salesforce platform.
No. ERP stays the system for production, inventory and finance. Salesforce handles the customer, commercial and service side, integrated so both work from the same data.
Industrial engineering, aerospace, electronics and semiconductors, materials and chemicals, and food and beverage. Discrete and process.
Yes. Installed base, warranty, field service and spares are often where the clearest return sits.
Claude works on the documents and data manufacturers depend on: drafting quotes from RFQs, checking contract terms, and putting service knowledge in front of engineers. People stay accountable for the decision.
Yes. We work with manufacturers in the UK, Ireland and North America.
Usually with Baseline, a fixed-scope engagement that ends with a costed roadmap and a business case. Or get in touch and we'll suggest the right first step.